How long will it take for the order to be shipped?
Once you've placed an order, it will take 0-2 business days before it gets shipped out for delivery. We normally ship out the same day with a cutoff time 2:00PM
How long will it take for the order to be delivered?
Delivery times may vary on for each country we ship to. Please note that delivery times may slow down during holidays and events.
United States: 2-5 delivery days via USPS from Miami FL
Canada: 2-15 delivery days via USPS from Miami FL
United Kingdom: 8-20 delivery days via Royal Mail from Liege, Belgium
Australia:9-18 delivery days from Hong Kong.
How to be eligible for a refund?
Our policy lasts 30 days. If 30 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, you MUST meet any of the following scenarios:
- The order is in process, but has not been shipped yet.
- The order has not been shipped after the estimated processing time (0-2 days).
- The order has been delivered in a broken/damaged/faulty condition.
- The order has not been delivered for 7 days after the last estimated delivery date.
- The item got an unexpected damage after use.